Supports a commercial region or customer segment
Serves as the principal CMA CGM contact for all customer rate inquiries for either import or export cargo
Responsible for maintaining understanding of trade lanes to effectively grow market share
Partners with field sales and works with trade/line to provide quotations
Organizes and expedites customer contracts to ensure proper construction and filing of agreed terms and conditions
Expedites all issues by quickly resolving to reduce service failures or loss of business
Supports overall business strategy and executes essential functions and duties as well as day-to-day responsibilities.

High School Diploma or GED
Bachelor’s Degree preferred
Minimum 2 years work experience required preferably in inside sales, sales or customer service
Minimum 1 year transportation industry experience preferred
The ability to establish priorities and organize time effectively
Excellent verbal, written and interpersonal communication skills
Attention to details
Ability to build and maintain professional relationships
Maintain demeanor and proper etiquette with internal / external customers via phone and email
Working knowledge of commercial and financial terminology of international trade
Proven computer literacy in Microsoft Office suite
Demonstrate ability to work under pressure, and work with urgency when required
Ability to determine client needs and effectively accommodate them
Ability to problem-solve and find solutions to resolve customer issues
Ability to multitask effectively, work well with others and be culturally sensitive.

Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities

Sales Development Representative

Key skills