Mapping end-to-end workflows across Commercial, Delivery, CS, Supply and Finance to identify the highest-value automation opportunities.
Building agentic workflows in Zapier, Claude Cowork, n8n and connected tooling, from scoping through to launch.
Writing and maintaining the documentation, prompts and guardrails agents need to perform reliably.
Monitoring agents in production: tracking outputs, catching drift, iterating prompts, and retiring agents that aren't earning their keep.
Owning a prioritised AI/automation backlog tied to measurable business impact (time saved, revenue protected, conversion lifted).
Maintaining Salesforce day-to-day, including admin, user/permissions, flow fixes, field updates, data hygiene, reporting fixes.
Owning the wider commercial stack: Zapier, Apollo, Kubaru, Front, Aircall and the integrations between them.
Triaging and resolving operations requests through our ticketing system with clear SLAs.
Safeguarding revenue through accurate handovers, invoicing flows and supplier onboarding, and maintaining GDPR and audit processes.
Owning commercial tooling procurement and renewals.

Genuine excitement about agentic AI and automation. You're already building things and already opinionated about what works.
Hands-on experience with at least one of: Salesforce admin, Zapier/n8n, prompt engineering, or workflow automation in a commercial context.
Strong systems thinking. You can map a process, find the leverage point, and design something better.
A sharp written communicator. If you can't write clear instructions for a person, you won't write clear instructions for an agent.
A proactive operator: you spot problems, propose solutions and ship fixes without waiting to be asked.
Comfortable with ambiguity. This role will keep changing as the tooling evolves.
Willingness and aptitude to upskill on Salesforce fast.

Nice-to-haves:

Salesforce admin certification or equivalent in-the-wild experience.
Experience with Claude, ChatGPT or similar in a production workflow (not just chat).
Background in sales ops, marketing ops, RevOps or GTM ops at a scale-up.
Some data fluency: SQL, Looker, or comfort with reporting tools.

We'd rather see a portfolio of automations, side projects or AI experiments than a perfect career path.

Generous holiday allowance; 25 days (including a Christmas Closure) + bank holidays
Enhanced Pension through salary sacrifice
Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more
Partnership with Code app: Significant discounts in a lot of London's best restaurants, bars and more
Enhanced Mat & Pat leave
Free coffee, beer, pizza and an overly stocked snack cupboard in the office
Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year)
A shiny new MacBook to work on
Loads of invites to food-industry events (yes they do usually have free food)
Dog-friendly office
Training and certification (Trailhead Superbadges, ADM-201, AI/automation conferences) covered via the L&D budget

Operations Manager

Key skills