Address the most complex customer and candidate tickets that have been escalated from our outsourcing provider.
Analyze customer interaction data to identify trends, insights, and opportunities for service improvement.
Write and refine Help Centre articles that reflect our brand’s tone of voice — clear, friendly, and helpful.
Stay on top of communications by coordinating daily with other internal teams and external collaborators.

Strong passion for AI and HR tech
Strong analytical mindset — able to interpret data and make strategic decisions
Proactive and innovative — excited to tackle challenges with creative solutions
Exceptional customer service and communication skills — able to build strong relationships
Excellent writing skills
Proficiency with Google Sheets and/or Excel
Ability to thrive in a fast-paced environment
Native speaker of either French or English, with C1 proficiency in the other language

Customer Care Operations Intern, English & French Speaker

Key skills