Mental Health, Behavioral Health Medical Virtual Assistant

Role Overview

• Serve as the primary point of contact for patients and healthcare-related communications.
• Handle inbound and outbound phone calls, emails, faxes, and EMR chat messages professionally and efficiently while ensuring patients receive timely support and accurate information.
• Coordinate patient appointments and maintain an organized provider schedule to maximize productivity and patient volume.
• Ensure scheduling accuracy while balancing urgent requests, follow-ups, and referrals.
• Provide administrative support to ensure smooth daily operations and efficient patient care coordination.
• Assist with insurance-related processes, claims review, and documentation management.
• Effectively manage multiple responsibilities simultaneously while maintaining composure, professionalism, and attention to detail in a fast-paced environment.

Requirements

• MUST have prior experience working in behavioral health or mental health
• Previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, or Healthcare Support Specialist is REQUIRED
• Strong understanding of healthcare administrative workflows and patient coordination
• Experience using Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems is REQUIRED
• Optima experience is highly preferred
• Candidates with extensive EHR/EMR experience from other systems are welcome to apply
• Basic to intermediate knowledge of claims coding and healthcare claims processing
• Experience with insurance verification, authorizations, and billing-related workflows
• Understanding of accurate claims handling and its impact on practice cash flow
• Strong verbal and written English communication skills
• Professional and compassionate patient interaction
• Ability to communicate effectively with providers, patients, pharmacies, and insurance companies
• Strong multitasking and organizational skills are REQUIRED
• Ability to prioritize tasks efficiently in high-volume situations
• Strong problem-solving, decision-making, and critical-thinking abilities
• Ability to remain calm and productive under pressure
• Reliable, consistent, and dependable attendance
• Ability to work independently with minimal supervision
• Strong sense of urgency and accountability
• Detail-oriented and proactive approach to work
• Ability to adapt quickly and support a growing practice
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.
• Proficient with basic office and communication tools
• Comfortable using VOIP phone systems (UMA VOIP experience is a plus)

Tech Stack

• VoIP

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.