Respond to incoming leads through phone, email, text, and other communication channels
Schedule appointments and maintain organized lead follow-up workflows
Build rapport with leads and maintain professional communication
Prioritize quick response times to maximize appointment conversion
Answer inquiries and provide accurate information to potential clients
Maintain timely and consistent communication with leads
Reach out to previous or inactive leads during downtime
Re-engage prospects and encourage renewed interest
Maintain accurate notes and updates within the CRM system
Manage leads and appointment activity within CRM platforms
Update lead records and communication notes accurately
Assist with general administrative tasks related to lead management

Strong verbal and written English communication skills
Clear speaking voice with a minimal accent preferred for phone-based communication
Previous experience in appointment setting, lead generation, customer service, or sales support
Comfortable handling a high volume of calls and lead interactions
Strong interpersonal and relationship-building skills
Ability to respond quickly and professionally to inquiries
Organized and detail-oriented with strong follow-through
Self-motivated and able to work independently in a remote environment
Comfortable learning and adapting to new systems and workflows
Experience using Go High Level (GHL) CRM preferred
Familiarity with CRM systems such as ACT or similar lead management platforms preferred
Background in appointment setting, inside sales, or lead nurturing environments preferred
Experience working in fast-paced, phone-heavy roles preferred
Must be proficient in speaking and writing English very clearly.
Must have relevant work experience.
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].
Must be available for video meetings with your camera on (when needed).

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Appointment Setter – Patient Scheduling, Lead Coordination

Key skills