Product Success Manager

Role Overview

• Drive solar product development in accordance with company and product strategy
• Take a leading role in developing a product roadmap based on business objectives, customer needs, and market opportunities
• Use knowledge of market dynamics to continuously assess and refine the product strategy
• Define cross-functional product objectives and key results and drive progress
• Serve as a subject matter expert for solar customers — training them on SkySpecs software and sharing best practices for operating and managing solar farms
• Foster strong relationships with key solar customers to gather valuable feedback and deeply understand their needs
• Act as the primary point of contact for communicating product changes, new features, and releases to solar customers
• Assist customers with product configuration and customization to ensure they are getting maximum value from SkySpecs solutions
• Validate product concepts through ongoing customer engagement and feedback
• Collect and triage customer feedback, feeding insights directly into the roadmap and feature prioritization process
• Conduct ongoing data analysis to identify trends and opportunities for product improvement
• Collaborate with Marketing and Sales teams to create and execute effective go-to-market plans for solar products
• Drive successful product and feature launches, developing customer-facing release materials and sales-enabling documentation
• Define and track product performance metrics and feedback loops
• Utilize data-driven insights to drive continuous improvement and identify new development opportunities
• Lead innovation initiatives from ideation to commercialization, identifying opportunities to differentiate SkySpecs' solar product
• Communicate and align product roadmap, priorities, and vision with senior leadership, executives, and key stakeholders
• Facilitate cross-functional collaboration to achieve product and company goals

Requirements

• Bachelor's degree in Engineering, or equivalent work experience
• 3+ years of experience directly in the Solar industry; experience with software development or customer management strongly preferred
• Deep understanding of customer needs and the ability to advocate for the customer throughout the product development process; prior experience in a customer-facing product or solutions role is a strong plus
• Familiarity with solar farm operations, asset management, and industry best practices
• Strong strategic thinking and planning skills with the ability to translate vision into actionable plans
• Proficiency in data analysis and the ability to make data-driven decisions, utilizing tools like Databricks and Sisense
• Excellent written and verbal communication skills, with the ability to distill complex topics into clear, concise communication for both technical and non-technical audiences
• Strong project management skills, experience with agile methodologies a bonus
• Familiarity with software development processes and technologies a bonus
• Demonstrated ability to inspire and motivate cross-functional teams