Coordinator, Clinical Client Services

Role Overview

• The Client Service Coordinator plays a key role in supporting both internal and external clients by managing a high-volume email inbox
• Ensure timely acknowledgment of incoming messages and tracking follow-up actions and deliverables
• Serve as the primary point of contact for confirming receipt of emails in a high-volume inbox supporting both internal and external clients
• Provide timely updates to internal and external clients regarding progress toward issue resolution
• Support special projects as assigned, ensuring timely completion and quality outcomes
• Monitor and create operational reports to ensure process accuracy and flag discrepancies
• Create and maintain client-facing training materials and reference documentation.

Requirements

• High School Diploma or equivalent required
• Bachelor’s degree preferred
• Experience working with Salesforce and/or EMR’s preferred
• 1+ years of client services skills required
• Business Analyst and/or Project Management experience preferred
• Highly Proficient in MS Outlook, Word, and Excel
• Accurate keyboard skills
• Demonstrated ability to present and communicate ideas clearly via email
• Excellent time management, organizational, and prioritization skills
• Ability to balance multiple priorities.

Benefits

• We seek to create an environment that cultivates your professional development and personal growth
• We build long-term careers by investing in YOU.
• Strong communication skills are required as interactions with clients are done via phone/web meetings and emails.