Develop and maintain detailed Functional Design Documents based on business requirements
Liaison between business stakeholders and development teams
Support DocuSign-related processes and troubleshoot user issues
Utilize Azure and DevOps tools for project tracking, collaboration, and deployment management
Manage and resolve incidents or service requests within ServiceNow
Document using various Microsoft Office applications
Read and interpret XML files for data extraction and validation
Apply knowledge of leasing and sales pricing to support business decisions
Troubleshoot and analyze errors to find viable solutions
Ensure compatibility of new technology capabilities with current software architecture
Develop training materials and technical documentation

2+ years of work experience
Experience in Financial Services as a Business Analyst
Proven experience in writing clear and comprehensive Functional Design Documents
Strong communication skills in conveying requirements
Hands-on experience with DocuSign platform
Proficiency in Azure and DevOps for project lifecycle management
Experience with ServiceNow for IT service management
Advanced knowledge of Microsoft Office Suite
Ability to read and understand XML data structures
Familiarity with leasing and sales pricing concepts
Experience with CapitalStream, Oracle is a plus
Sales and credit experience is a plus
Experience with Origination Business process is advantageous

Associate Business Analyst

Key skills