leading requirements gathering activities and translating business needs into clear technical specifications aligned to project objectives
mapping processes, reviewing controls and identifying opportunities for improvement or change
collaborating with operational, project and IT teams to analyse problems, design fit‑for‑purpose solutions and guide documentation development
facilitating workshops, working groups and stakeholder sessions to align requirements, validate approaches and support decision‑making
managing stakeholder relationships across departments, suppliers and clients to ensure clarity, progress and high‑quality deliverables
contributing to project artefacts, resource plans and supporting or coaching Business Analysts and Junior BAs where required

strong experience as a Business Analyst within public services, including direct involvement in government contracts or government‑funded programmes
proven ability to deliver successful projects, with a track record in requirements gathering, analysis and process improvement
excellent communication and interpersonal skills, with the confidence to work with senior stakeholders and cross‑functional teams
solid understanding of business process modelling, including experience with techniques such as BPMN
the ability to manage multiple projects independently, with strong organisational and time‑management skills
proficiency in tools such as Process Modelling software, Visio, Microsoft Excel, PowerPoint and Word
Current Security Clearance

23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Senior Business Analyst

Key skills