Identify and reach out to subscribers with low or declining usage to re-engage them
Guide new users through the platform, ensuring they understand how to navigate the app
Develop meaningful, ongoing relationships with users to reduce churn
Thoughtfully recommend higher subscription tiers or additional features when they align with a user's goals
Gather insights from user interactions and relay common pain points to product and leadership teams
Track engagement metrics and flag at-risk users for timely intervention
Maintain consistent, warm, and professional communication through the app's messaging channels

Proficient in reading and reciting Koranic/Quranic Arabic text
Excellent verbal and written communication skills in English
Prior experience in customer success, user engagement, community management, or retention-focused roles is preferred
Empathetic, patient, and genuinely motivated to help others succeed in their learning journey
Comfortable with CRM tools, messaging platforms, and app-based communication
Self-starter with strong organizational skills
Experience with subscription-based platforms or EdTech is a plus

Customer Support Specialist – EdTech

Key skills