Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users.
Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems.
Always provide excellent customer service.
Operate and test the functionality of all AV and integrated conference rooms.
Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays.
Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications.
Participate in UHD Initiatives.
Attend regularly scheduled meetings.
Perform special projects and tasks.
Perform other duties as assigned.
Assist with IT inventory.

High School graduation or GED.
Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
Three years of demonstrated experience in IT customer service and/or help desk environment.
Knowledge of directory services and remote access tools.
Knowledge of computer and peripheral operations, installation, and troubleshooting.
Relevant education and experience may be substituted as appropriate.

Senior Technical Support Specialist

About this role