Greet customers and discuss type, quality, and quantity of merchandise or services required.
Maintain a high level of product and service knowledge.
Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
Participate in merchandising and promotional activities for accessories.
Ensure store conditions are consistently upheld to established standards.
Adapt communication style in order to deliver information effectively to a range of individuals.
Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities.
Take orders from customers and prepare products for purchase.
Ensure that customers are satisfied with the issue resolution as well as the resolution process itself.
Assist with display of merchandise.
Assist with inventory management.
Ensure accuracy in all transactions, inventory, and procedures.
Participate in all manner of store maintenance.
Prepare merchandise for purchase.
Work in partnership with management and other employees to maximize store sales and in-store presence.
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Ensure that all health, safety, and security regulations are adhered to and required standards are met.
Abide by all company policies and procedures as directed by the Store/Assistant Managers.

Must provide a copy of completed Cannabis Retail Certification
CannSell License.
Must provide a copy of clean Criminal Background Check prior to start date.
Minimum 2-3 years of Retail Experience in sales and customer service required.
A valid First Aid certification is considered an asset.
Must have knowledge of and passion for cannabis and accessories.
Must be available for shift work according to business needs, Monday to Sunday.
Excellent written and verbal communication skills.
Team player mentality.
Ability to compute basic mathematical problems.
Attention to detail.
Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advice.
Ability to work nights, holidays and weekends and different locations.

Retail Sales Associate

Key skills