Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy
Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation
Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams
Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions
Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments
Driving high-impact engagement during key business moments while maintaining consistent experience for existing members
Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights
Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions
Monitoring and improving key community health metrics including retention, engagement, and response times

Proven experience owning community operations or member experience for a high-engagement audience
Demonstrated ability to improve engagement, retention, or community performance metrics
Strong systems thinker who can translate community interactions into actionable insights
Experience leveraging AI tools to improve workflows, automation, or community operations
Ability to operate both strategically and hands-on in a fast-paced, high-growth environment
Strong communication skills with the ability to balance empathy and execution
Experience working in launch-driven or high-intensity business cycles preferred
Highly organized with strong ownership and accountability

Community Manager

Key skills