Community Engagement Coordinator

Role Overview

• Under general supervision, works as part of an interdisciplinary team to improve client outcomes by assisting families with health and social care resource needs.
• Oversees staff's outreach activities including partnerships, events, and support with obtaining resources.
• Contacts and coordinates with multiple functions including, but not limited to: Autism Services Clinical, Clinical Training and Quality, Therapy Services, Customer Success, and Living Options.
• Addresses families’ immediate needs and provides assistance in obtaining services for better treatment outcomes.
• Assists families with administrative tasks to obtain services, including phone calls, collecting necessary documents, and follow-up.
• Receives, assesses, and engages with internal and external requests for services.
• Tracks staff engaging in community outreach activities and partnership development.
• Coordinates navigation, referrals, and follow-up for health and social care services with other providers, including community-based organizations, to increase access to services.
• Maintains and completes record-keeping for services provided.
• Builds relationships with community organizations and agencies providing health and social care services.
• Develops and nurtures strong customer relationships for optimal health outcomes.
• Ensures outreach teams (BI Admins) adhere to timely customer success processes to internal and external customers.
• Sets clear expectations, evaluates staff performance, and provides feedback to ensure professional goals are being met.
• Attends community events and oversees outreach teams (BI Admins) for event coordination.
• Assists cross-departmental recruitment efforts by attending job fairs and other events to promote IDEA opportunities and initiatives
• Assists diagnostic clinics with recruitment, diagnostic processes, and follow-ups.
• Maintains a working knowledge of Community Health Worker practices and principles.
• Translates and/or coordinates material (e.g., flyers, brochures, forms) with translator.
• Other administrative tasks and duties as assigned.

Requirements

• Minimum of a high school diploma or GED.
• Typically requires 1-3 years of related experience within community engagement.
• Prior project lead and/or supervisory experience preferred.
• Working knowledge of Microsoft Office (Outlook, Word, Excel, etc.) and related computer software.
• Ability to maintain positive customer service orientation and professionalism in all interactions.
• Ability to communicate effectively, through oral and written skills, and work cooperatively with a variety of individuals and groups.
• Must be able to work with diverse clientele and staff.
• Bilingual Spanish preferred.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation.
• Must pass all drug testing required by ESSC.