Develop highly complex, mission-critical scoped and global applications for the Department of Homeland Security
Actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow documenting development progress and collaborating across platform teams
Support and participate in customer requirement workshops, working with product owner/stakeholders to meet customer requirements for record producers and tasks using Flow Designer to manage processes and add business value
Work with the customer, stakeholders and platform teams to appropriately configure ServiceNow modules to ensure our development outcomes meet requirements and have their intended effect
Provide technical guidance and support to junior and mid-level staff
Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)/Employee Center Pro
Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
Create and maintain system design and operations documentation
Ensure all development is created in alignment with ServiceNow Technical Best Practices
Actively contribute to the teams Knowledge Base with knowledge articles

U.S. citizen with the ability to attain DHS EOD
BA + 10 years’ applicable experience or 16yrs of experience
Active ServiceNow Certified System Administrator (CSA)
Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool
Experience integrating ServiceNow with external systems through SOAP or REST web services
Experience using the Workflow Editor to configure workflows
Experience using Flow Designer to build out (or build upon) flows and sub-flows other associates have created
Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
Experience ServiceNow Software Asset Management (SAM), specifically SAM Pro

ServiceNow Developer

Key skills