About this role

Partner with Executive Account Executives and internal teams to support strategic client success and retention.
Analyze performance data and processes to identify areas for optimization and efficiency.
Manage dealer relationships with a portfolio of existing store level customers, acting as their primary point of contact.
Identify and refer upsell opportunities to expand account value and deepen partnerships.
Dealership support and occasionally lead daily dealership account operations, coordinating both internally and externally.
Respond to client inquiries and provide tailored product/service recommendations.
Collaborate with cross-functional teams including research, strategy, and customer success to align on goals and deliver results.
Minimal travel (as needed) to meet with clients and support in-field engagements.

Bachelor’s degree or equivalent experience
2+ years of experience in a sales, client services, or business development role
Strong communication and relationship-building skills with a passion for customer success
Excellent organizational, analytical, and problem-solving abilities
Ability to thrive in a fast-paced, cross-functional team environment
Familiarity with CRM systems, Google Analytics, and digital advertising is a plus.

Client Service Manager – Enterprise Accounts

Key skills