Managing a dedicated team of four Technical Support Officers
Organising and balancing daily workloads, ensuring priorities are met
Developing and refining effective systems and processes to improve team performance
Providing support in the management of developer fees and contributions
Assisting budget holders to monitor and manage budgets using Oracle
Overseeing the ordering of works and administration of associated claims
Supervising the Development Management website
Managing the pre-application advice service in partnership with Local Planning Authorities

to be a confident communicator with strong verbal and written skills
to be a good collaborator, working well with others and offering assistance and support to colleagues
to take ownership of work and follow tasks through to completion
to adapt well to change and be comfortable working in a fast-paced environment
to ideally have supervisory experience.

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Technical Support Team Leader

Key skills