PW1100G-JM Customer Technical Services - Mech Sys / Externals (Remote)

RTX, the world's largest aerospace and defense company, is seeking a Customer Technical Services professional in Mechanical Systems and Externals to support aircraft engine operations. The role involves troubleshooting technical issues with operators, monitoring engine fleet conditions, and ensuring timely technical data development for maintenance and inspections.

Responsibilities:

• Working directly with operators (American Airlines, United Airlines, British Airways and others) to resolve technical issues by providing on-wing troubleshooting and support for their engines while they are in the shop
• Working closely with field offices, engine shops, customer support, engineering, suppliers and publications to support questions related to engine maintenance, hardware conditions, engine and event investigations and/or general questions from the field
• Monitoring the fleet to identify potential emerging issues relating to engine hardware and to escalate if required
• Interface with the following organizations to ensure clear, accurate and timely development of technical data for engine and hardware inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups
• Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware
• Provide closure reports to the customer, airframer and authorities in a timely manner where required
• Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases
• Providing technical material and/or on-site support for technical review meetings, regional forums and world conferences. Some travel required
• Contribute to the team’s overall excellent delivery metrics (On-Time E-Net case response rate, One-Time Concession delivery, Investigation closure rate, etc.)
• Ability to cover on occasion customer issues, including nights, weekends, and holidays

Requirements:

• A University Degree or equivalent experience and minimum 8+ years prior relevant experience, or An Advanced Degree in a related field and minimum 5+ years experience
• U.S Person or eligible to obtain necessary export authorizations required
• Experience with bearings or externals
• Technical writing, communication and verbal skills
• Experience with Microsoft suit products