Technical Partnership Manager

Role Overview

• You’ll act as the primary technical link between our development teams and over 100 integration partners.
• Your work ensures that our connectivity ecosystem remains robust, scalable, and commercially viable, directly impacting how luxury hotels worldwide manage their distribution.
• Technical scoping — lead requirements gathering with clients and partners to ensure the Connectivity Team has a solid roadmap.
• Integration support — manage the successful go-live of new integrations and maintain high performance for existing ones.
• Operational bridge — act as the principal contact for circa 100 Standard Integration accounts, resolving blockers during development and pilot phases.
• Issue resolution — work directly with integration partners to address identified technical issues and implement functional enhancements.
• Knowledge management — create and maintain integration manuals and onboarding best practices to streamline internal workflows.
• Partner monitoring — track performance within the CPP framework and guide partners to achieve expected targets and thresholds.
• Growth development — identify Standard partners with potential to upgrade and support their journey toward Preferred levels.
• Commercial alignment — negotiate the addition of new integrations to client contracts, including minimum requirements and pilot commitments.
• Financial oversight — establish and enforce an integrations rate card while maintaining a database of costs to prevent overspend.
• License management — handle all membership and license-related matters connected with third-party integrations.

Requirements

• Industry experience — proven track record in the hospitality sector, either directly within a hotel or in a SaaS company serving the industry.
• SaaS connectivity — solid understanding of how integrations and connectivity function within a cloud software environment.
• Project management — ability to manage multiple projects simultaneously while effectively prioritizing tasks in a fast-paced setting.
• Analytical mindset — strong problem-solving skills with a natural ability to think outside the box to resolve complex technical hurdles.
• Communication — excellent interpersonal skills with the ability to translate technical requirements into business value.
• Fluent English — minimum C1 level, as you will be communicating with international partners and stakeholders daily.
• Ownership — a self-starter who takes full responsibility for their tasks and enjoys working independently.
• Flexibility — comfortable working 100% remotely but willing to travel occasionally for team meetings.

Tech Stack

• C++
• Cloud

Benefits

• 100% remote — work from wherever you feel most productive.
• Travel voucher — annual "Work with Us, Travel with Us" perk to enjoy luxury hotel stays.
• Growth — English classes and a dedicated development fund for your professional evolution.
• Medical & life insurance — comprehensive coverage to keep you and your loved ones secure.
• Time off — 24/26 days off plus 2 extra CSR days annually for volunteering.
• Company culture — regular retreats, integration events, and a genuinely flat hierarchy.