Provide technical direction and support to customers on operation and maintenance of company products
Serve as customer contact on technical and service-related problems
Demonstrate uses and advantages of products
Work closely with sales and marketing, QA/QC and research and development to address customer concerns
Determine corrective action and customer follow-up
Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management
Provide preventative maintenance in accordance with published procedures
Keep performance and maintenance records on the equipment
Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques
Analyze equipment failures to determine cause and recommend corrective action
Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations
Maintain customer goodwill through effective communication of all services rendered
Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools

Minimum of 1 year working in a similar field-based repair position
Computer skills are essential
Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
Valid driver’s license
Able to obtain credit approval for Corporate Credit card
Good verbal and written communication skills
Independent Thinking
Detail Oriented
Strong Problem-solving skills
Able to lift 50 pounds
Must be able to bend, push and so forth
Manual Dexterity
Willingness to work up to and over 8 hours/day
40 hours/week, weekends, holidays, and after-hours
Occasional overnight travel
Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations)

401(k) plan with company contributions
Paid vacation
Holiday and personal days
Employee assistance program
Health benefits to include medical, prescription drug, dental and vision coverage

Field Service Engineer

Key skills