Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues.
Use case management tool to record inquiries and respond to inquiries within the defined Service Level Agreements (SLAs).
Assist Talent Acquisition team to review job profiles and open requisitions as needed.
Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful.
Seek guidance or escalate more complex and/or confidential inquiries/requests to higher level functional support.
Maintain confidentiality of department and associate information according to established practices.
Meet and exceed metrics and Service Level Agreements (SLAs) where applicable.
Perform other duties as required and/or assigned.

Associate degree
Associate's degree in human resources, Business or related field or equivalent education and experience
Minimum 1 year experience in a customer service or customer support role
An associate first mindset with dedication to internal customer service and company culture
Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
Strong organizational and time management skills
Strong attention to detail
Ability to manage expectations, process and multiple projects simultaneously

Acosta Group prioritizes your growth, development, and well-being to help you reach your full potential.
Opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.
Equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.

Talent Operations Advisor I

Key skills