About this role
Role Overview
- Responding to high volume of inbound client/customer requests and inquiries
- Providing information and processing basic customer profile changes
- Gathering information and making appropriate decisions focusing on the first call resolution
- Documenting customer interactions in the appropriate systems
- Researching and resolving complex customer inquiries and escalations
- Retaining clients at risk of terminating
- Coordinating with internal departments as necessary
Requirements
- High School Diploma or GED
- 4 – 6 years of related experience
Benefits
- Health/dental/vision
- Life insurance
- FSA and HSA
- 401(k) plan
- Employee Assistant Program
- Back-up Care for Children, Adults and Elders
- Many health and wellness initiatives
- Wellness program for insurance premium reduction