About this role

Establish trust and position Stiltz solutions to enhance safety, independence, and quality of life.
Listen actively, ask strong questions, and guide customers through a structured sales process.
Provide clear, accurate information about our products, services, pricing, and project details using our proven communication approach.
Communicate the value of in-home consultations and schedule appointments for our sales team.
Achieve quality, productivity, and turnaround time expectations in a fast-paced call center environment.

1+ year of experience in a call center, customer service, or inside sales role preferred.
Ability to work non-traditional hours, including evenings and weekends.
Strong phone presence and the ability to connect with customers in a professional, friendly manner.
Motivated by goals, metrics, and outcomes.
Comfortable navigating CRM systems, scheduling tools, email, and internal applications across dual screens.

Call Center Representative

Key skills