Key skills
Project Management
About this role
Role Overview
- Manage the Ireland Payroll operations team, with direct management of the team (based in the UK).
- Have overall responsibility for the allocation and processing of Payrolls for Ireland customers, and for ensuring accurate and timely delivery of Payrolls.
- Close monitoring of the productivity of the team will be required.
- Be responsible for performance management of the team and be able to drive operational excellence (Quality of the delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskill and a learning culture.
- Ensure Supervisors and Processors are best positioned for Service delivery to Clients with operational issues, including customer reviews, implementation issues and product teams.
- Proactively manage Customer relations avoiding any unnecessary escalation to the EMEA Payroll Director and ensuring Service Reviews are held as required.
- Interview and hire new team members, and assist with onboarding and training to ensure the team is properly skilled throughout the employee life cycle.
- Act as a backup to Supervisors during their absence on payroll processing issues.
- Handle all payroll matters and queries from clients on time and be viewed by Clients as a facilitator to support Service Delivery and as a reliable and actionable escalation point.
- Co-operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for Customers
Requirements
- Extensive knowledge and experience in Payroll processing.
- Experience in supervising and managing a team.
- Experience in dealing with customer escalations.
- Knowledge of Ireland statutory legislation.
- Project management.
- Knowledge management and precise document management skills
- High level of problem-solving and solution-focused
- Results driven
- Confident in managing internal and external stakeholders at all levels.
- Good work practice in accountability and ownership.
Benefits
- Competitive Salary
- Competitive vacation allowance
- Calm app
- WFH Allowance
- Life Assurance
- Private Medical Insurance
- Cycle to Work Scheme
- EAP
- Eye Tests & Glasses Contribution
- Simplyhealth Enhanced Health Plan
- Pension Scheme
- Give-As-You-Earn (GAYE)
- Employee Referral Program
- CloudPay NOW
- Paid Volunteering days
- Marriage Leave
- Bereavement Leave
- Vacation Purchase Plan