Key skills
PHPCommunication
About this role
Role Overview
- Coordinate training schedules, session invites, and attendance tracking
- Manage LMS enrollment, progress tracking, completion monitoring, and learner follow-ups
- Ensure training materials, links, and modules are uploaded, organized, and accessible
- Maintain training documentation, attendance logs, and compliance trackers
- Help prepare training materials, decks, LMS modules, and reference links prior to sessions.
- Support new hire onboarding workflows to ensure required training is completed on time
- Serve as the coordination point between new hires, HR, and the Staff Trainer
- Assist employees in navigating Knowledge Base (KB) articles
- Flag outdated, unclear, or inconsistent training content or KB articles to the Staff Trainer for resolution
- Ensure training references (slides, LMS, guides) remain aligned with the most current KB articles
- Maintain working familiarity with company-wide and department-level KB structures
- Help ensure LMS courses are correctly assigned based on role and department
- Support updates to LMS content for Staff Trainer review
- Collect training feedback and learner progress data
- Prepare training summaries and reports for Staff Trainer review
- Help document new hire progress, gaps, and areas for reinforcement
- Perform other ad-hoc activities that may be assigned by the Staff Trainer from time to time
Requirements
- Bachelor's degree in Education, Psychology, HR, or a related field
- Relevant training or trainer certifications are considered an asset.
- 2–3 years in training coordination, HR support, onboarding, or learning operations
- Hands-on experience with an LMS platform (enrollment, tracking, reporting)
- Familiarity with SOPs, process documentation, or Knowledge Base systems
- BPO, shared services, or high-volume onboarding environment experience is a plus
- Strong attention to detail with consistent follow-through
- Clear written and verbal communication
- Comfortable managing multiple trainees and tasks simultaneously
- Proficient in Google Workspace and MS Teams
- Able to follow structured processes and escalate appropriately
Benefits
- Base Salary: PHP 25,000 – 40,000/month
- 13th Month Pay
- 15 Days Service Incentive Leave
- HMO Coverage (Maxicare) + Dental
- Statutory benefits + allowances
- Performance bonuses
- Free training and certifications