Patient Accounting Coordinator

Role Overview

• Responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures.
• Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Requirements

• High School diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.
• Associate degree in relevant field may be preferred.
• 4 years of relevant experience required.
• Bachelor's Degree and at least 2 years experience in a healthcare setting, existing revenue cycle department or customer service role.
• 6 months or more experience in financial operations, banking or collections and demonstrated success of meeting standards established by previous employer.
• 2 years or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel.
• Demonstrated interpersonal, verbal & written communication skills.
• Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate.
• Works independently and collaboratively with others, and identifies opportunity for new work.
• Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy.
• Critical thinking/problem solving skills.
• Manages tasks, routes appropriately without involvement of supervisor.
• Ability to multi-task and independently prioritize tasks.
• Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions.
• Assist in special projects assigned by management.
• Provide assistance, coaching and training to staff members, including new hires.
• Experience with managing daily assignments of other staff as well as providing performance feedback.
• Knowledge of Epic, or other EMR, preferred

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.