You will be working to ensure that our Clients can successfully use our software system on an immediate basis
You will be able to work in partnership with Clients to help answer system and workflow questions and assist Clients in achieving their goals within the system
You will be responsible for researching potential issues reported, and providing quick and thorough responses
Working with our Account Representatives, Business Analysts, and Developers alike, you will be applying your knowledge of the system and our customers’ needs and operations to provide personal, exemplary customer service

1+ years’ experience in a related role
Bachelor’s degree preferred (in a related field)
Understanding of business requirements and the ability to translate these into functional and efficient support for Clients
Demonstrate a Customer Service focus and attitude, and good interpersonal skills while maintaining professionalism
Self-starter with ambition who wants to help grow the company and eventually be considered for an Account Manager or Department Manager role
Computer and software savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.
Exceptional written and verbal communication skills
Attention to detail; willingness to wear multiple hats
Extreme discipline in working in a telecommuting environment; ability to work independently in an effective and productive manner

Exemplary customer service to Clients via phone and email
Create video and wiki materials to aid in the support of all Clients
Create and release standard and custom Document Form and Session Note Templates to aid in the support of all Clients
Provide and solicit User feedback for new features of the system
Assist in training new staff members

Client Support Representative

Key skills