Manage customer inquiries across multiple channels, providing accurate and timely shipment information.
Promote value-added services and collaborate with internal and external stakeholders.
Respond to customer enquiries via phone, email, and chat, providing timely and accurate information.
Investigate and resolve customer issues by collaborating with internal teams and external partners.
Deliver clear, professional written and verbal communication to ensure a high standard of customer service.
Identify opportunities to offer value added services that align with customer needs.
Use MYCS and other internal systems to manage queries and enhance customer experience.
Follow quality management procedures and contribute to process improvements.
Share knowledge, assist in training new team members, and support team performance and development.

Strong customer service skills with the ability to handle multiple enquiries efficiently.
Excellent written and verbal communication abilities.
Proficiency in using Microsoft Office and customer service platforms such as MYCS or Salesforce.
Ability to multitask, prioritize, and work well under pressure.
A proactive and solution-focused mindset with attention to detail.
Knowledge or experience in shipping, logistics, or supply chain industries is preferred.
Ability to work independently as well as collaboratively within a team environment.
Applicants must have full working rights in Australia for the entire duration of the contract.
New Zealand citizens planning to relocate permanently to Victoria, Australia, are more than welcome to apply.

Flexible Working Options
Additional Leave Days
Paid Parental Leave
Annual Health Checks
Complimentary gym access
Novated car leasing
Social Club events held all year round
Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
Study leave and study reimbursement
Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
Access to 3000+ learning resources and courses
Career development opportunities across Asia Pacific, Europe and other office locations globally

Customer Service Officer – Export Standard

Key skills