As the Rider Communications & Partnerships Lead for the UKI you will own managing our UK & Ireland Rider communication channels via our CRM system Braze, email, SMS, WhatsApp and in-app as well as building and executing our content & partnerships strategy including our Rider Social Media.
Oversee day-to-day tasks such as partnership operations, utilisation, relationship maintenance, building and shipping comms for Riders
Work with Content colleagues from across the EU Deliveroo Org on combined campaigns to ensure joined up execution and the sharing of best practice.
Monitoring impact of Rider partnerships
including the impact on Rider sentiment, cost savings for Riders & impact on Deliveroo operational metrics
Establish and manage digital engagement campaigns and competitions
Own the Rider Social Media channel output, Instagram & TikTok
Approve all outgoing Rider comms to ensure accuracy, tone, and compliance
Build, coach and manage a team that is engaged, inclusive and high performing

Be creative, energetic, hands on and relentless in execution
Understanding and experience of CRM platforms (ideally Braze)
Exceptional organisational skills and attention to detail
Strong communication and time management skills
Stakeholder management skills
ability to negotiate large scale contracts and get buy-in from senior management from across the business
Strong command of written and spoken English, as well as tone of voice
Strong people management skills
to be able to support, develop and coach your direct reports
Strong business acumen
knowledge of what good looks like for Riders and awareness of the kinds of partnerships they may benefit from

Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.

Senior Manager, Rider Communications & Partnerships

Key skills