Respond to BIM 360 support requests from all levels of Autodesk customers
Prioritize critical technical issues and ensure compliance with service level agreements
Document support interactions in an enterprise-wide case management system
Escalate unresolved issues to management when necessary
Research, verify, and document product defects
Actively manage your own queue of pending support requests
Manage customer and account team expectations by providing regular updates on progress
Stay informed about product improvements related to supported BIM solutions
Contribute to the development and maintenance of the knowledge base quality
Influence product management and development to drive product improvements

Bachelor's degree or equivalent
At least 2 years of experience in the BIM industry
Proficiency or strong working knowledge of BIM-related software (Field, Glue, Plan, Docs) in a production environment
Strong customer service, troubleshooting, and analytical skills
Excellent written and verbal communication skills in English
Additional languages are a plus: Spanish, Portuguese, and/or French
Knowledge of AEC products is desirable

Technical Support Specialist, BIM 360

Key skills