Respond to support requests through multiple channels
Document support interactions in a company-wide case management system
Document problems and solutions in short and clear articles for our knowledge domain
Advance unresolved issues to senior staff
Research, verify, and document product defects
Manage personal backlog of support requests
Manage customer and partner expectations by providing updates on progress
Participate in product BETA programs and product testing events organized by the product division development teams
Remain informed on improvements in supported products in relevancy to the ENI industry
Influence product management and product development to make improvements

Bachelor's in Engineering or related
3 years of ENI industry experience
Proficiency or familiarity using Autodesk Civil 3D software in a production environment
Customer Support and Troubleshooting Experience

Technical Support Specialist, Civil 3D

Key skills