About this role

Assist with all stages of our AI Delivery projects
designing, building, deploying, and tuning AI solutions for multiple customers.
Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.

Strong communication skills (verbal and written).
Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
General knowledge of Conversational AI and natural language processing models.
Experience working with Python is a plus.
Experience working any bot design platform is a plus

Conversation Design Intern, Customer Success

Key skills