Customer Success Specialist – LegalTech

Role Overview

• Ensure customers attain their desired outcomes using our product or service
• Act as an essential bridge between the company and its customers
• Conduct legal research and draft legal documents
• Provide support on legal matters and contribute to overall service quality
• Handle customer requests and ensure they are addressed quickly and correctly
• Support customers in the tech setup process between their source code management platform
• Work with leads to guide them about the service through email and website chat
• Draft reports based on customer information and requirements

Requirements

• Familiarity with LegalTech concepts
• Prior experience in customer success or similar role is preferred
• Proficiency in drafting legal documents
• Exposure to working with diverse companies of varying sizes and industries
• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment

Benefits

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference