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Application Systems Engineer at Avolve | JobVerse
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Application Systems Engineer
Avolve
Remote
Website
LinkedIn
Application Systems Engineer
United Kingdom
Full Time
12 hours ago
No Sponsorship
Apply Now
Key skills
SQL
Communication
Decision Making
Collaboration
About this role
Role Overview
Monitor and meet service level agreement response times
Troubleshoot software issues; including network connectivity and software errors
Respond to end-user questions and training requests
Maintain a high level of knowledge regarding software functionality and enhancements
Communicate clearly with customer stake holders
Work autonomously with ticketing system, product documentation, and customer requests to determine priorities and decision making
Curate troubleshooting guides and knowledgebase
Configuration management of customer systems
Work closely with product and development teams in assisting with testing prior to software releases
Requirements
Bachelor’s degree
1-3 years of experience in a technical customer facing role
Experience and/or knowledge of SQL and database query preferred
Understanding of Internet and web applications with a desire to learn new technologies
Possess strong phone, written and verbal communication skills
Confident, high energy, self-motivated and a true team player
Ability to prioritize and manage multiple high priority customer needs
Demonstrated ability and desire to work and excel in a fast-paced, growth-oriented environment
Well-organized, with a high attention to detail
Adaptable, personable, positive, proactive person with an open and honest communication style.
Strong communication and collaboration skills to work across cross-functional teams.
Tech Stack
SQL
Benefits
Avolve is an equal opportunity employer
Reasonable accommodation during recruitment process
Apply Now
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