Key skills
SQLCommunicationDecision MakingCollaboration
About this role
Role Overview
- Monitor and meet service level agreement response times
- Troubleshoot software issues; including network connectivity and software errors
- Respond to end-user questions and training requests
- Maintain a high level of knowledge regarding software functionality and enhancements
- Communicate clearly with customer stake holders
- Work autonomously with ticketing system, product documentation, and customer requests to determine priorities and decision making
- Curate troubleshooting guides and knowledgebase
- Configuration management of customer systems
- Work closely with product and development teams in assisting with testing prior to software releases
Requirements
- Bachelor’s degree
- 1-3 years of experience in a technical customer facing role
- Experience and/or knowledge of SQL and database query preferred
- Understanding of Internet and web applications with a desire to learn new technologies
- Possess strong phone, written and verbal communication skills
- Confident, high energy, self-motivated and a true team player
- Ability to prioritize and manage multiple high priority customer needs
- Demonstrated ability and desire to work and excel in a fast-paced, growth-oriented environment
- Well-organized, with a high attention to detail
- Adaptable, personable, positive, proactive person with an open and honest communication style.
- Strong communication and collaboration skills to work across cross-functional teams.
Tech Stack
- SQL
Benefits
- Avolve is an equal opportunity employer
- Reasonable accommodation during recruitment process