Provide customer services relating to sales, sales promotions, installations and communications
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax; research responses with sales
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute
Maintain customer pricing in systems of record, including entering contracts as required
Implement and support Quality initiatives throughout Customer Service workflow
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes

Customer Service Representative – 1st Shift

Key skills