Analysing and interpreting client requirements against existing software systems
Performing gap analysis of new requirements against existing functionality
Creating detailed use cases and specifications
Supporting project delivery schedules, service requests, and mandatory releases in line with SLAs
Acting as a key point of contact for clients through workshops, meetings, and teleconferences
Preparing high-level test cases and supporting QA and UAT activities
Collaborating with technical teams on use cases and database design
Supporting software releases, implementations, client training, and data migration activities
Providing 2nd line support and maintaining regular task status updates
Ensuring adherence to quality standards and agreed specifications

Degree in ICT, Business Analytics, Computer Science, Information Systems, Software Development, or a related field
Minimum 4 years of experience in a similar role
Strong experience in business requirements gathering, system analysis, and solution design
Knowledge of financial services and software development life cycles
Proficiency in SQL
Strong communication, documentation, and stakeholder management skills
Experience within the payments industry and knowledge of user stories/use cases will be considered an asset

Business Systems Analyst

Key skills