Account Manager, Water Management

Role Overview

• Lead end-to-end delivery of water management services for hospitals and/or hospitality from initiation through closeout.
• Drive client retention by fostering strong relationships, ensuring consistent delivery of value, and proactively addressing client needs and concerns to maintain long-term partnerships.
• Serve as the primary client contact, ensuring stakeholder alignment and satisfaction throughout the project lifecycle.
• Develop detailed project execution plans in alignment with the scope of work and in coordination with site-level points of contact.
• Coordinate with engineering teams, water quality specialists, and infection control professionals to implement site-specific water management programs.
• Identify project risks (technical, operational, or regulatory) and develop mitigation strategies.
• Ensure all projects meet healthcare and/or hospitality water safety standards, including CDC and ASHRAE guidelines. Maintain complete and accurate project documentation.
• Support hospital and hospitality staff education on water management program implementation, monitoring, and maintenance.
• Review audit reports generated by the quality team and address findings with the client.
• Prepare and present progress reports, performance metrics, and final deliverables to hospital and hospitality leadership.
• Manage relationships with third-party vendors and subcontractors as required.
• Manage the end-to-end contract renewal process, including drafting documentation, reviewing scope with clients, leading negotiations, and ensuring purchase order delivery for the renewal contract period.

Requirements

• Bachelor’s degree in Engineering, Environmental Science, Project Management, or related field.
• 2–5 years of experience managing technical or environmental projects (preferably in healthcare facilities).
• Proven experience delivering complex, multi-stakeholder projects on time and in alignment with the scope of work.
• Proven ability to manage contract renewal processes
• Experience developing and implementing client retention strategies, including proactive engagement, relationship management, and initiatives to enhance long-term customer loyalty.
• Knowledge of hospital infrastructure systems (e.g., potable water, cooling towers, steam, HVAC).
• Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards.
• Excellent communication, organization, and leadership skills.
• Proficiency in project management tools.
• PMP or equivalent project management certification, demonstrating advanced project management expertise and adherence to industry best practices.
• Experience working with infection prevention, facilities management, or environmental health teams in hospitals.
• Understanding of water testing, treatment, and Legionella risk management practices.

Tech Stack

• PMP