Service Sales Representative

Role Overview

• Present in-person proposals at Customers’ facility
• Perform sales presentations, as outlined in company selling process, using approved company presentation materials and methods
• Educate potential customers on value
• Refine communication skills and improve customer satisfaction processes
• Keep appointments with customers as scheduled
• Participate in training as requested and needed
• Must demonstrate learning-retention and field-level application of knowledge and skills attained from all trainings provided
• Transfer all required information / communications after the call based on company process standards
• Stay in contact with the office and work from the office when not in the field
• Follow company procedures for generating referrals
• Participate in sales meeting
• Represent the company in a professional manner consistent with the company’s integrity and customer-care standards
• Other duties as assigned

Requirements

• 5+ years’ experience in sales, preferably HVAC, Construction or Service
• Bachelor’s Degree (preferably in engineering, math, or the sciences)
• Strong verbal and written communication skills (via phone, email and in-person)
• Excellent organizational skills with an ability to think proactively and prioritize work
• High attention to detail and accuracy
• Professional appearance is a must
• Must be mechanically inclined and possess a strong understanding of the psychology of sales
• Solid organizational and sales pipeline management skills
• Excellent customer service skills
• Strong time management skills
• Strong problem solving and analytical thinking skills
• Work independently and with team; consistently meet deadlines.
• Demonstrate sound judgment and good decision-making skills.
• Must be well organized and a “go-getter”.
• Must be comfortable with all levels of people including all levels of clients.
• High Energy – able to manage multiple projects in a fast-paced environment.
• Ability to work occasional evenings and weekends.
• Ability to travel occasionally, with some overnight stays.
• Successfully build relationships (including remotely); strong people skills.
• Provide prompt solutions, highly responsive and superior customer service to inquiries and requests.
• Ability to effectively use Excel, Word, Outlook, and basic computer skills or the ability to learn them quickly.
• Ability to effectively lead small teams.
• Must possess a valid driver’s license.

Benefits

• We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP).
• This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions.