Act as the people risk adviser and SME for the Corporate, Commercial and mid-market client portfolio, building and maintaining strong relationships with clients and sector stakeholders
Deliver total client management including relationship building, customer service, advisory support, renewal processing and claims advocacy
Proactively identify and develop revenue opportunities within the portfolio in conjunction with the business development team and consistently meet retention and revenue targets
Deliver training to large groups of people as and when required at client induction programs
Manage large or complex claims, assist in negotiating equitable settlements and advocate between client and insurer
Own administration and technical workflows including policy installation, enrolment data capture, annual pricing renewals, insurance manuals, system records and reporting while ensuring compliance with company procedures and Errors and Omissions requirements

Level 5 Accreditation – Life & Health, or actively working towards completion
Background in life and health employee benefits with strong product knowledge and a customer-centric focus
Strong written and verbal presentation skills
High attention to detail and the ability to manage competing priorities within a team environment
Commitment to complete all required online training modules for MMC and subsidiaries and to adhere to professional standards and compliance processes

Senior Client Executive, Employee Benefits

Key skills