Technical Delivery Manager

Role Overview

The Technical Delivery Manager is responsible for the end-to-end coordination and governed delivery of IT infrastructure programmes across Asta’s three core pillars: End User Computing & Identity, Platform Engineering (Cloud and On-Prem) and Information Security. **The role owns the consolidated programme plan, RAID log, dependency management and resource forecasting across all initiatives, ensuring delivery is timely, controlled and aligned to Asta’s regulatory, client and strategic obligations.****Acting as the primary delivery interface for Asta’s Lloyd’s syndicate clients, the TDM coordinates client-facing projects, incident escalations, vendor management and management information (MI) reporting as part of a structured managed service offering.****The TDM operates as the central coordination layer across IT leadership, service delivery, engineering teams and external stakeholders, reducing operational overhead on technical teams while ensuring risks, dependencies and governance requirements are proactively managed in line with FCA, Lloyd’s and client expectations.****In addition to infrastructure delivery, the role coordinates cross-functional IT and operational initiatives supporting business continuity and client operations, including Disaster Recovery (DR), Operational Resilience, office moves, workplace technology deployments and Lloyd’s market onboarding activities.

Requirements

Programme/Project Delivery, Planning and Control: Experience delivering complex IT programmes in regulated or managed service environments. Strong capability in planning, RAID management, dependency mapping and milestone tracking across multiple concurrent workstreams. Proficient in delivery tooling (Jira, MS Project/Planner or equivalent) and applying Agile, Waterfall or hybrid methodologies.****Infrastructure & Technical Context: **Good working understanding of enterprise IT infrastructure on-premises estate (VMware, storage, networking), Microsoft Azure, M365, identity management and information security operations. **Sufficient technical depth to hold credible conversations with engineers, challenge delivery estimates and triage complex cross-vendor incidents without requiring an engineer to act as intermediary.****Problem Management: **Experience facilitating & triaging long running complex Infrastructure Problem Management records. Able to convene and chair bridge calls, maintain incident timelines, coordinate containment and drive to resolution across multiple technical teams and third-party providers. ** Vendor & Contract Management: **Experience managing third-party technology vendors and delivery partners, tracking contractual deliverables and holding suppliers to account. Familiar with managing IT outsourcing relationships across multiple concurrent engagements. Ability to support commercial negotiations in collaboration with senior stakeholders. Client-Facing Delivery & Managed Service: **Experience delivering IT services directly to external clients in a managed service or professional services context. Comfortable acting as the primary client delivery contact, producing client-facing reports and managing expectations across multiple accounts simultaneously. Understanding of chargeable managed service models and day-rate billing. Governance, Stakeholder Management & Reporting: Strong experience operating within regulated environments, including change governance (CAB), ITIL-aligned controls and compliance frameworks. Able to engage stakeholders from engineers through to executive level, translating technical delivery into clear business and regulatory outcomes. Collaboration & Team Enablement: **A collaborative, enabling style, the TDM removes coordination overhead from engineers rather than adding process. Able to build trusted relationships with technical leads and create conditions for high-velocity delivery. Comfortable working across a multi-client, multi-vendor environment with competing priorities Operational Resilience & Business Coordination: **Understanding of Disaster Recovery, operational resilience frameworks and coordination of business-critical IT activities (e.g. office moves, regulatory onboarding such as Lloyd’s). **Able to manage delivery across both technical and business domains.

Tech Stack

• Azure
• Cloud
• VMware

Benefits

At Asta, you’ll enjoy a market-leading benefits package that puts your wellbeing, career development and financial future first. We combine flexible working, strong family-friendly policies and exceptional rewards to create a supportive, inclusive and high-performing workplace.**Our benefits include: ** Work-life balance you can rely on

• 35-hour working week with hybrid and flexible working
• Generous holiday allowance that increases with service

Your health & wellbeing covered

• Private medical insurance with virtual GP access
• Annual health screening, dental cover and eye care
• Subsidised gym or sports club membership

Support for you and your family

• Enhanced maternity, paternity, adoption and shared parental pay

Rewarding your contribution

• Highly competitive pension with up to 13% employer contribution
• Life assurance and income protection
• Discretionary annual bonus scheme
• Interest-free season ticket loan and salary sacrifice schemes