Liaising with multiple teams to establish and maintain interdepartmental workflows for executing large-scale international publishing events.
Ensure technical support teams make clear commitments and deliver on them.
Ability to work across teams and disciplines to coordinate technical support needs for executing large-scale international publishing events.
Onboard, track, measure, and evaluate vendor performance.
Provide technical support. Troubleshoot issues, install and equipment, and act as first layer support for onsite vendor resources.
Create documentation (SOPs) and processes and how to’s for vendor supported workflows.
Set and manage timelines for events to ensure staffing, equipment and technical needs are met.
Coordinate and collaborate with co-workers to collectively guide and lead the teams to execute against the feature roadmap to high quality and on time.
Managing stakeholder expectations through interpreting and communicating stages to invested audiences.
Drive RCA and retro process, keeping a live tracker of notes for each post event retro.
At times you may be required to assist Engineering teams with physical set-up and configuration of IT infrastructure.
Be the first point of contact for direct reports for any queries, escalations, and feedback.
Communicate and reinforce key business/service delivery needs to your team.
Understand key Company policies/processes and help your team to understand.
Be responsive to requests for information to colleagues and other departments.
Take any necessary steps to ensure that individuals are not subjected to harassment, sexual harassment, or bullying.
Requirements
3-5 years of experience leading development efforts for medium-to-large teams or an advanced degree.
1-3 years of experience working in a Tech/Craft leadership role.
Excellent problem solving and analytical skills.
Ability to manage and prioritize multiple tasks.
Experience supporting cross-functional teams including engineers and designers to ensure the products they build meet the needs of customers who use them.
Experience with selecting, developing, and maintaining relationships with vendors.
Experience working with teams, especially remote, across multiple disciplines, time zones, and cultures.