Technical Producer
Los Angeles, California, United States of America
Full Time
3 hours ago
$85,000 - $95,000 USD
No Visa Sponsorship
Key skills
LeadershipProblem Solving
About this role
Role Overview
- Liaising with multiple teams to establish and maintain interdepartmental workflows for executing large-scale international publishing events.
- Ensure technical support teams make clear commitments and deliver on them.
- Ability to work across teams and disciplines to coordinate technical support needs for executing large-scale international publishing events.
- Onboard, track, measure, and evaluate vendor performance.
- Provide technical support. Troubleshoot issues, install and equipment, and act as first layer support for onsite vendor resources.
- Create documentation (SOPs) and processes and how to’s for vendor supported workflows.
- Set and manage timelines for events to ensure staffing, equipment and technical needs are met.
- Coordinate and collaborate with co-workers to collectively guide and lead the teams to execute against the feature roadmap to high quality and on time.
- Managing stakeholder expectations through interpreting and communicating stages to invested audiences.
- Drive RCA and retro process, keeping a live tracker of notes for each post event retro.
- At times you may be required to assist Engineering teams with physical set-up and configuration of IT infrastructure.
- Be the first point of contact for direct reports for any queries, escalations, and feedback.
- Communicate and reinforce key business/service delivery needs to your team.
- Understand key Company policies/processes and help your team to understand.
- Be responsive to requests for information to colleagues and other departments.
- Take any necessary steps to ensure that individuals are not subjected to harassment, sexual harassment, or bullying.
Requirements
- 3-5 years of experience leading development efforts for medium-to-large teams or an advanced degree.
- 1-3 years of experience working in a Tech/Craft leadership role.
- Excellent problem solving and analytical skills.
- Ability to manage and prioritize multiple tasks.
- Experience supporting cross-functional teams including engineers and designers to ensure the products they build meet the needs of customers who use them.
- Experience with selecting, developing, and maintaining relationships with vendors.
- Experience working with teams, especially remote, across multiple disciplines, time zones, and cultures.