AVP, Casualty Claims Litigation Management

Role Overview

• Accountable for teams handling complex auto and property litigation to deliver operational litigation results at scale.
• Responsible for member service, paying what we owe, controlling legal expenses, employee engagement, quality, operational risk and compliance across multiple operational areas.
• Sets operational goals and measures to achieve overall claims litigation targets.
• Designs and implements claims strategies supporting enterprise objectives.
• Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives.
• Responsible for identifying and advancing broad strategic improvements to the litigation operation including efficiency, effectiveness, compliance and regulatory adherence.
• Sponsors and shapes large transformational efforts across Operational areas.
• Provides executive leadership guidance on technical matters and extends litigation settlement authority within their process (or as delegated).
• Identifies and evaluates internal and external issues of strategic importance to the litigation landscape.
• Demonstrates executive-level thought leadership, strategy development, and financial and operational planning.
• Leads broad functional Litigation, Claims and P&C projects and may serve as an executive sponsor for projects.
• Oversees the development and implementation of functional policies, procedures and guidelines.
• Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.
• Engages with and represents USAA with external law firms and other partners as appropriate.
• Collaborates with internal partners to establish appropriate controls within operational litigation area.
• Responsible for organizational leadership, communication, employee engagement and coordination of business and Enterprise initiatives.
• Influences and executes claims litigation servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness.
• Influences and executes claims litigation strategy, plan, goals, and objectives in support of Claims Strategy.
• Inspires a high performing team to deliver exceptional experiences to the members, engaged employees, and achieve exceptional results.
• Hires, develops, and coaches claims leaders for results delivery.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.
• 10 years of progressive customer service, operational, legal or military experience to include a minimum of 8 years of demonstrated insurance litigation proficiency and experience.
• 6 years of people leadership experience in building, managing and/or developing high-performing teams required.
• Experience in developing legal service delivery solutions to include building a business case for change, creating influence and delivering results.
• Executive-level business and technical acumen in the areas of effective claims litigation handling processes, claims risk and compliance, law firm vendor management, integrated change management and front-line communications leading to operational excellence.
• Management experience overseeing a distributed office and/or remote workforce.
• Jurisdictional knowledge and experience managing litigation Countrywide, with focused experience on California, Nevada, and Washington and the Western U.S.
• Claims Operational experience, to include leading teams handling complex litigation, implementation of aggressive litigation management strategies, and proficiency in creating and managing strong trial strategies.
• Business analytics experience and/or experience working with data and metrics to manage the work and drive results.
• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required.
• Executive-level business acumen in the areas of business operations, industry practices and emerging trends required.

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education