Investigate complex technical issues related to access, endpoint agents, and integrations, ensuring timely and effective resolution.
Log Analysis & Root Cause Identification: Analyze system logs, diagnostics, and network traces to identify and resolve underlying issues.
Handle technical cases, working across teams (engineering, product) when necessary to resolve incidents.
Diagnose issues across different customer environments, including endpoint configurations and identity integrations.
Create and maintain technical documentation, including knowledge base articles and troubleshooting guides.
Identify recurring issues and contribute to improving internal processes, tools, and support workflows.
Provide detailed technical feedback to engineering teams to support product improvements and bug fixes.

Experience with deployment, configuration, and troubleshooting of agents across Windows, macOS, and Linux.
Proven ability to analyze logs, system behavior, and network activity to resolve complex issues.
Familiarity with scripting languages such as PowerShell or Python.
Understanding of identity protocols (SAML, OAuth, OIDC) and experience with Identity Providers such as Azure AD, Okta, or Ping Identity is considered a strong plus.
Experience in a L2/L3 technical support or engineering role, handling complex troubleshooting and escalations.
Strong analytical and problem-solving skills, with the ability to work independently on technical issues.
Full professional working proficiency in English and Hebrew is required; German is considered a strong asset.

A flat organizational structure and lots of autonomy; you are not just a number.
Local perks at our Tel Aviv Office, from after-work social activities to a vibrant and collaborative work environment.
A flexible hybrid working model, allowing you to split your time between the office and home.
Opportunity to be part of a fast-growing and fun European cybersecurity company!

Technical Support Engineer

Key skills