Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers.
Setting up new, and managing existing, user accounts and access rights utilising Autopilot builds
Installing updates and patches, managing software systems and being proactive
Configuring laptop builds and making recommendations for improvements
Diagnosing and fixing network problems
Intune app packaging for networks
Netwrix auditor configuration and management
Maintaining inventory systems
Managing data backups across our estate
Working with the global IT team to optimise support processes
Developing training materials for Astroscale users
Occasional need to support Astroscale through on-call shifts may be required
Creating and maintaining systems documentation across the Astroscale estate

Great at supporting Microsoft Windows 11
Microsoft 365 administration – 2+ years’ experience, including Entra ID, Intune, Exchange, Teams, and SharePoint administration
Laptop automation & configuration
Customer service focussed
Fantastic written & verbal communication and interpersonal skills
Proven work experience as an IT Support Engineer
Good attention to detail and adherence to standard processes and procedures
Ability to think critically and diagnose software and hardware issues
Ability to manage your workload, effective in prioritising multiple requests

Competitive base salary
Opportunity to work with a highly talented, diverse & dynamic international team with cutting edge technology
Flexible working around core hours in a friendly and supportive environment
Optional 9/75 working pattern
Hybrid working available
expected 3-4 days on site
25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday
Life insurance and long-term sick pay
Private healthcare (taxable benefit)
State of the art office and cleanroom facility
Regular social events

IT Support Engineer

Key skills