Technical Support Engineer

Technology Associates is a company that provides outsourced IT Support & IT Services for small to mid-sized businesses across North Carolina. The Technical Support Engineer role requires providing support to clients, troubleshooting issues across various hardware and software platforms, and ensuring high levels of customer satisfaction through effective communication and documentation.

Responsibilities:

• Conducts appropriate tests and verification to ensure that customer expectations are met
• Performs troubleshooting to isolate, diagnose, and correct abnormal situations and problems
• Provides technical support to clients in the form of answering questions and other assistance
• Ensures all documentation is properly maintained and updated promptly
• Provides timely verbal and written communications with clients, vendors, and staff - Expectation alignment with every interaction!
• Ensures a high level of customer satisfaction by following procedures properly and completely
• Continues to improve technical and customer service skills through continuing education and certifications

Requirements:

• Minimum 3 years experience in a closely related position doing technical support and troubleshooting
• Past history of proven results (the 'go-to guy/gal' who thrives on a challenge!)
• Proven experience with Windows and MacOSX operating systems
• Practical knowledge of TCP/IP, DNS, DHCP, and common protocols
• Practical knowledge of routers/switches / firewalls
• Practical knowledge of O365/M365
• Vendor Management
• Domain / SSL Management
• Azure Cloud
• Printer management / Troubleshooting
• Practical knowledge of Active Directory/Microsoft Entra, & GPO management
• Phone/VOIP Solutions
• Remote Access/VPN
• VMware/Virtual Machine experience/knowledge preferred
• Experience using Connectwise Manage/Automate/Screenconnect is a huge plus!