Dental Virtual Assistant – Dental VA

Role Overview

• Answer inbound calls and assist patients with inquiries in a professional manner
• Schedule, confirm, and manage patient appointments efficiently
• Send appointment reminders via phone, SMS, or email
• Follow up with missed appointments and reschedule patients when necessary
• Maintain and update patient records accurately within the clinic management system
• Handle emails, chat support, and patient communications promptly
• Assist with insurance verification and patient billing inquiries
• Conduct recall campaigns and follow-up communications for returning patients
• Coordinate with dentists, hygienists, and clinic staff regarding schedules and patient concerns
• Provide general administrative and customer service support as needed

Requirements

• Minimum 1 year of experience as a Virtual Assistant, Medical VA, Dental VA, or customer support role
• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Experience handling phone calls, appointment scheduling, and email management
• Familiarity with healthcare or dental administration is an advantage
• Knowledge of dental or medical software is a plus (e.g., Dentrix, OpenDental, Cliniko)
• Proficiency in Google Workspace and Microsoft Office
• Ability to work independently in a fast-paced healthcare environment
• High attention to detail and confidentiality when handling patient information