You are the primary point of contact for an assigned customer base: building trust, sharing best practices, and documenting interactions.
You evaluate the effectiveness of the customer journey, help customers overcome challenges and achieve their goals — and, by agreement, you will visit customers on-site.
You analyze and optimize existing logistics and procurement processes together with the customer using our solution.
You coordinate interactions between internal teams, external service providers, and third parties to ensure project deliverables are delivered on time and at high quality.
You act as the interface between the customer and our development and product teams, provide feedback, and help implement changes.

2–4 years of professional experience in customer support, account management, customer success, sales, or a similar role — ideally in a B2B environment.
Enjoyment of not only working at a desk but also occasionally being on-site with customers, preparing hardware for deployment together with our developers, and shaping processes.
Excellent communication skills, analytical thinking, and an understanding of project and process management.
Ability to work independently, strong team spirit, multitasking capability, and motivation to further develop your customer service skills.
Experience in B2B mechanical engineering or logistics/industrial environments is advantageous but not required.

Flexible working hours
Hybrid working (up to two days per week in the Bielefeld office)
Performance-based bonuses & exciting team events
A mix of office and field work — you’ll have freedom to make an impact directly with customers
A small, dynamic technology company with a clear mission: Lean procurement solutions for the industry of tomorrow

Customer Success Manager

Key skills