Bilingual Customer Relations Specialist I – Customer Service (Vehicle App)

Role Overview

• The specialist will need to identify customers' needs and provide practical, objective solutions in accordance with product and/or service procedures;
• In each interaction, they may handle different types of situations reported by customers;
• Use systems to record interactions and manage service activities;
• Provide resolution and monitor consumer requests;
• Support delivered via CHAT or VOICE;
• Maintain clear communication across all customer touchpoints.

Requirements

• Be employed for a minimum of 4 months;
• Good verbal and written fluency;
• Advanced Spanish (written/comprehension/verbal);
• Basic computer skills (Word, Excel) and typing;
• Availability to complete training and work from home;
• Customer service experience is desirable;
• Have easy access to the Atento Cabula unit;