C&I Implementation Manager, Affiliate Support

Role Overview

• Support the use of instructional quality frameworks, standards, and tools to monitor, assess, and strengthen learning and teaching across programmes.
• Collaborate with the C&I Lead, Affiliate Support and country team to establish a process for Senior Instructional Coach (IC) selection, onboarding, and ongoing development, including documentation of standard operating procedures (SoPs).
• Leverage instructional quality data (e.g., Torsh, Canvas, in-class surveys and feedback) to strengthen learning and teaching quality at scale.
• Identify patterns, trends, and areas of risk or opportunity across programmes, and support C&I Lead, Affiliate Support and country team in problem‑solving and continuous improvement.
• Help ensure instructional quality systems are practical, consistently applied, and fit for India’s scale and delivery complexity, while continuing to raise the bar toward global standards.
• Support the adoption and scaling of learning innovation and AI‑enabled tools, ensuring they strengthen learning quality and instructional effectiveness.
• Develop tool implementation guides (e.g. Torsh) tailored to the Indian context that clearly defines stages of maturity and pathways toward a gold‑standard implementation.
• Provide curriculum advisory support during new program development to ensure readiness for implementation.
• Conduct curriculum spot checks, pilot reviews, and implementation readiness assessments to ensure programmes are instructionally sound before they scale across partners, states, or locations.
• Act as a primary point of contact between India and Global C&I teams.

Requirements

• Required 3+ years of experience in adult learning, instructional quality, programme implementation, or workforce development environments, ideally in large‑scale contexts.
• Strong grounding in instructional quality and teaching practice, including experience using data and observation tools to strengthen learning outcomes.
• Experience managing curriculum design and revision work, including partnering with curriculum design teams and subject‑matter experts to ensure quality and readiness for scale.
• Proven ability to work effectively across functions and levels, influencing without direct authority and navigating complex stakeholder environments.
• Experience developing guidance or SOPs that enable consistent practice across teams or geographies.
• Comfort operating at the intersection of quality, operations, and scale, balancing rigor with real‑world delivery constraints.
• Strong analytical and problem‑solving skills, with the ability to identify patterns, surface insights, and support teams in taking action.
• Excellent communication skills in English; ability to translate between instructional intent and operational reality.
• Experience working in India in complex, fast‑growing programme contexts.
• Domestic travel within India of up to 25% required to support programme launches, implementation, and partner engagement.

Benefits

• Remote work options
• Learning and development opportunities