Regularly communicate with and visit dealer partners, serving as a consultant on Aftersales operations.
Review dealer partner financial statements, systems, and other reporting to identify opportunities in process and performance.
Assist dealer partners in operational troubleshooting, providing training and guidance on best practices.
Drive Aftersales performance by consulting on profitability targets and customer experience improvements.
Work cross-functionally with various departments to improve operations while mitigating risk.
Advise Regional Management on issues with dealer partners related to policies and procedures.

5+ years of professional exempt level automotive retail/wholesale experience.
Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
Deep understanding of what drives customer behavior, improves the customer experience, increases sales out of the service drive, and increases retention and loyalty.
Deep understanding of dealership operations and systems on the Aftersales side of the business, including profit drivers, loyalty drivers, and retention drivers, how to effectively analyze and leverage data to develop and implement operations strategies.
Ability to communicate effectively with a broad range of individuals, from customers to members of MMNA leadership.
Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality.
Must maintain a valid unconditional driver’s license and an approved driving record.

Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

District Aftersales Manager

Key skills